Refund Policy

Last updated: May 2026

Eligibility

You are eligible for a full refund if either of the following conditions is met:

Recent charge — Your latest payment was made within the last 7 days.
Low usage — You have used less than 5% of your plan's message and goal limits in the current billing period.

What Happens After a Refund

If your refund is approved:

Your subscription will be canceled immediately.
You will be downgraded to the Free (Testing) plan.
Your existing usage data, progress, and content will be preserved.
Any remaining Free plan limits you had before upgrading will be restored.

How to Request

If eligible, go to your Profile page and click Request Refund in the Subscription section. The refund is processed automatically and you will be downgraded immediately.

Non-Refundable Situations

Refunds are not available if:

More than 7 days have passed since your last charge and you have used more than 5% of your plan limits.
You are currently on the Free (Testing) plan (no payment was made).
You have already received a refund in the current billing period.

Contact

If you have questions about this policy or need assistance, email us at iamn71@neoned71.com.